Lavanya SM, Mahendran K, Hemalatha S, Senthilkumar R. Relationship between Service Quality, Customer Satisfaction and Customer Loyalty in Retail Outlets; A SEM PLS Approach. cpem-v3 [Internet]. 5Dec.2019 [cited 19Jun.2026];:44-2. Available from: https://stm1.bookpi.org/index.php/cpem-v3/article/view/663