Lavanya, S. M., K. Mahendran, S. Hemalatha, and R. Senthilkumar. “Relationship Between Service Quality, Customer Satisfaction and Customer Loyalty in Retail Outlets; A SEM PLS Approach”. Current Perspective to Economics and Management Vol. 3, Dec. 2019, pp. 44-52, https://stm1.bookpi.org/index.php/cpem-v3/article/view/663.